Every plumbing call becomes a job on your board. Even the 2 AM ones.

Yes — and that’s the core skill. AVA is trained on emergency vocabulary (active leak, no hot water, sewage, gas smell, flooding, frozen pipe) and tags severity in real time. CAT 1 emergencies trigger immediate dispatch; routine inquiries get scheduled. Sales pitches, vendor calls, and survey calls get filtered out before they ever reach your phone.

Direct API integrations with each major FSM. When AVA confirms a job, she creates the work order in your system with the full call transcript, customer photos, address verified, severity tag, recommended technician, and any pricing notes. Your dispatcher sees a sorted board in the morning — not a stack of voicemails to chase down.

No. AVA respects the routing rules you set during onboarding — service zone boundaries, technician certifications (gas, sewer, commercial), drive-time limits, on-call rotations. For high-severity jobs AVA always recommends the closest available qualified tech. You can require human dispatch approval for any tier you choose — emergencies-only, all jobs, or none.

AVA fields the call in English or Spanish the moment it rings, so a burst-pipe caller never waits on a language barrier. Additional languages available on request. In heavily bilingual markets that matters: an English-only line quietly loses the Spanish-speaking callers who hang up and dial the next shop, and bilingual coverage keeps those jobs on your board.

No. AVA takes the pressure off in the moments your dispatcher can’t cover — overnight, weekends, mid-call when they’re on the other line, lunch overflow, the 4:55 PM Friday emergency. Your dispatcher does the human work: routing complex jobs, handling difficult conversations, managing the team. AVA handles the volume.

Yes. AVA handles unlimited concurrent calls — there’s no hold queue, no busy signal, no temp staffing required for cold snaps or polar vortex events. We recommend tuning your dispatch rules ahead of winter (technician overflow, emergency overflow partners) so AVA knows what to do when every truck is already deployed.

She transfers immediately. AVA recognizes “let me talk to a person” and “I’d rather speak with someone” — the call routes to your on-call dispatcher with the partial call transcript already attached, so they don’t start cold. Direct lines and emergency numbers also remain untouched.

Most plumbing shops are live in 7 days. We recommend 2–3 weeks of runway before peak winter so we can tune AVA against your real call patterns and integrate with your dispatch software. Map your service zones and routing rules up front; we handle the build.